According to a new study by the CPP Inc., a provider of research, training, and organizational development tools, workplace conflict results in billions of dollars in lost hours and injuries. Conflict in the workplace “has a severely crippling effect on productivity, morale and workplace safety,” according to the study.
Some of the troubling findings:
- U.S. companies spent $359 billion in paid hours in 2008 addressing workplace conflict.
- One in three employees said that conflict has led to personal injury or attacks.
- One in five reported that conflict has led to illness or absence from work.
What Can We in Wellness Management Do?
The good news is that training in conflict resolution can greatly reduce workplace conflict and its toll. Our friend Julie Ferguson at HR Web Café has collected a great list of resources, including six tips to managing workplace conflict. See her post for even more ideas for handling workplace conflict.